Community Manager

Grove Street Games is seeking a full-time, experienced colleague to join our Community Management team where you will interact with players and provide customer support on a daily basis. We are looking for a motivated, well-organized person who can voice player feedback to our team and assist players when they are in need. Come join our team and help shape the future of the games we create.

RESPONSIBILITIES

  • Interacting with our games’ communities on a daily basis. It’s essential to both collect their feedback for the rest of the Development Team and inform them about how our games work
  • Providing Customer Support for players with in-game problems and issues
  • Maintain a healthy, productive online gaming community through interaction and moderation on platforms such as Discord, Reddit and web forums
  • Planning in-game events and subsequent marketing materials
  • Participating in weekly meetings in-person and online
  • Playtesting new features for our games
  • Coordinating tasks with other team members of varying disciplines
  • Light game design tasks that engage your creative problem-solving

JOB REQUIREMENTS

  • Ability to prioritize a large workflow in an organizational matter
  • Ability to maintain cool under pressure
  • Adept at all major social media platforms including Twitter, Discord, and Reddit
  • Excellent writing, grammar, and communication skills
  • Adept spreadsheet skills with Google Sheets and/or Microsoft Excel
  • Familiarity with computers, mobile devices, and video games in general
  • Relocate to Gainesville– although this job may start off remotely due to current circumstances, you will be asked to work from the office once we open back up

GOOD TO HAVE

  • Experience at other software development studios
  • Experience working in customer service and support
  • Experience moderating online gaming communities
  • Experience in Public Relations and/or public-facing communications
  • Knowledge of video games
  • Experience with ARK: Survival Evolved
  • Bachelor’s Degree in a related field (PR, Marketing, Communications, etc.)

EMAIL

DIRECTLY TO APPLY

Grove Street Games 2020