COMMUNITY MANAGER

SUMMARY

Grove Street Games is seeking a full-time, experienced colleague to join our Community Management team where you will interact with players and provide player support on a daily basis. We are looking for a motivated, well-organized person who can voice player feedback to our team and assist players when they are in need. Come join our team and help shape the future of the games we create.

RESPONSIBILITIES

  • Interacting with our games’ communities on a daily basis. It’s essential to both collect their feedback for the rest of the Dev Team and inform them about how our games work
  • Maintain a healthy, productive online gaming community through interaction and moderation on platforms such as Discord, Reddit and web forums
  • Planning in-game events and subsequent marketing materials
  • Providing Customer Support for players with in-game problems and issues
  • Participating in weekly meetings in-person and online
  • Playtesting new features for our games
  • Coordinating tasks with other team members of varying disciplines
  • Light game design tasks that engage your creative problem-solving

JOB REQUIREMENTS

  • Excellent writing, grammar, and communication skills
  • Ability to prioritize a large workflow in an organized manner
  • Adept at all major social media platforms including Twitter, Discord, and Reddit
  • Adept spreadsheet skills with Google Sheets and/or Microsoft Excel
  • Familiarity with computers, mobile devices, and video games in general
  • Relocate to Gainesville – This position is not remote and requires working from our office with the rest of our team. We follow CDC guidelines for our COVID protocols

GOOD TO HAVE

GOOD TO HAVE

  • Experience at other software development studios
  • Experience moderating online gaming communities
  • Experience in Public Relations and/or public-facing communications
  • Experience working in customer service and support
  • Knowledge of video games
  • Experience with ARK: Survival Evolved
  • Bachelor’s Degree in a related field (PR, Marketing, Communications, etc.)

Apply via email: jobs@grovestreetgames.com 

Please include your resume and cover letter when applying.